Last updated: August 2026
By accessing or using the Purple Squirrel AI platform ("Service") at www.getpurplesquirrel.com, you agree to be bound by these Terms of Service. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these terms. If you do not agree, do not use the Service.
Purple Squirrel AI provides a carrier onboarding and compliance platform for freight brokers. The Service includes carrier document collection, driver identity verification via Stripe Identity, background check and MVR processing via Checkr, electronic carrier agreements, FCRA authorization collection, and carrier portal access management.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for:
Freight brokers using the Service agree to:
Carriers and drivers using the Service agree to:
The Service is billed monthly via ACH bank transfer. Fees are non-refundable except as required by law. By providing your bank account information, you authorize Purple Squirrel AI to initiate monthly ACH debits for the applicable fees. Broker pricing is $50 per load dispatched. Carrier plans start at $2,500 per month. Current pricing is always available at www.getpurplesquirrel.com/pricing.
Background checks and MVR reports are ordered only after collecting written authorization from the driver as required by the Fair Credit Reporting Act. Brokers are the "end users" under FCRA and are solely responsible for providing pre-adverse and adverse action notices to drivers when required. Purple Squirrel AI is a platform provider and does not make employment decisions.
The Service integrates with third-party providers including Stripe Identity (identity verification), Checkr (background checks and MVR), Cloudflare (infrastructure and storage), FMCSA (carrier data), and MailChannels (email delivery). Your use of these integrations is also subject to the respective provider's terms and privacy policies. Purple Squirrel AI is not responsible for any acts or omissions of these third parties.
You may not use the Service to:
The Service and all related software, designs, logos, and content are owned by Purple Squirrel AI and protected by applicable intellectual property laws. These terms do not grant you any rights to our intellectual property other than the limited right to use the Service as described here.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURPLE SQUIRREL AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM. This limitation does not apply to claims covered under the Purple Squirrel Guarantee described in Section 13, which is governed by its own terms and its own separate liability cap.
13.1 Limited Warranty. For each Compliance Report generated by the Service at the time of dispatch, Purple Squirrel AI warrants that the Report was generated using commercially reasonable efforts to reflect information that was publicly available and retrievable from the data sources queried (including but not limited to FMCSA/SAFER records, insurance verification sources, and other third-party databases integrated into the Service) as of the timestamp on the Report.
This warranty applies only to information that (a) was publicly available through the queried source(s) at the exact time the Report was timestamped, and (b) was of a type the Service is designed to retrieve and evaluate as part of generating a Compliance Report. Purple Squirrel AI has no obligation, and makes no warranty, with respect to information that became available or was corrected after the Report's timestamp, was not publicly available at the time, or originated from a third-party or government source and was itself inaccurate, incomplete, delayed, or withdrawn.
13.2 What Is Covered. If a Compliance Report failed to reflect information that was publicly available and retrievable from a queried source at the time of the Report's timestamp, and that failure directly caused Customer to dispatch a load to a carrier that a materially complete and accurate Report would have flagged as unsafe or non-compliant, Purple Squirrel AI will indemnify Customer for direct, freight-related losses resulting from that specific dispatch, up to an aggregate maximum of One Million Dollars ($1,000,000) per policy period, backed by Purple Squirrel AI's Errors & Omissions insurance policy.
"Direct, freight-related losses" means the actual, documented loss of or damage to the freight itself, and reasonable, documented costs directly and solely arising from that loss (e.g., cargo value, verified freight-theft or cargo-loss claims, and directly resulting claims Customer is contractually obligated to pay to its shipper for that specific load). It does not include any amount described in Section 13.3.
13.3 What Is Not Covered. The Purple Squirrel Guarantee does not extend to, and Purple Squirrel AI has no liability under this Section for:
13.4 Aggregate Cap. Purple Squirrel AI's total aggregate liability under this Section, across all claims by all customers in a given policy period, shall not exceed the lesser of (a) One Million Dollars ($1,000,000), or (b) the actual amount then available under Purple Squirrel AI's applicable Errors & Omissions insurance policy, less any amounts already paid or reserved against other claims in that policy period. This cap does not limit or apply to liability arising from Purple Squirrel AI's gross negligence, willful misconduct, or fraud, to the extent such limitation is not permitted under applicable law.
13.5 Claim Notice and Proof. To make a claim under this Section, Customer must, within sixty (60) days of discovering the loss: (a) provide Purple Squirrel AI with written notice of the claim, including the specific Compliance Report and dispatch at issue; (b) identify the specific publicly available information Customer contends the Report should have reflected, and evidence that such information was in fact publicly available and retrievable through the relevant source as of the Report's timestamp; and (c) provide reasonable supporting documentation of the direct, freight-related loss claimed, including its dollar amount. Purple Squirrel AI reserves the right to investigate the claim, including independently confirming what information was retrievable from the relevant third-party source at the time in question, before any payment is made.
Except as expressly stated in this Section, Compliance Reports remain subject to the disclaimers in Section 11 and are provided on an "AS IS" and "AS AVAILABLE" basis.
Either party may terminate these terms at any time. We may suspend or terminate your access immediately if you violate these terms or fail to pay applicable fees. Upon termination, your right to use the Service ends immediately. Sections 7, 10, 11, 12, 13, and 15 survive termination.
These terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration rather than in court, except that either party may seek injunctive relief in court for intellectual property violations.
We may update these terms from time to time. We will notify active account holders of material changes by email. Continued use of the Service after changes constitutes acceptance of the updated terms.
For questions about these terms, contact us at support@getpurplesquirrel.com.